Though there are dozens of models of auto dialer service available in the market, choosing the right model could be a difficult and challenging task. The best way to do it would be to closely analyze your requirements and go for a system that suits your specific requirement and preference. Investing in a system that is highly advanced and sophisticated but which does not meet your requirement would be a total waste of money and resources.
Hence, it would be better to see a live demonstration of the software before you actually buy it. You should also try and ask the question to yourself, whether you actually need this system for your business or not. However, if you are the kind of a businessman who is in tune with modern technologies and would like to put them to use for better management of your human and other resources, then you should go in for a model of auto dialer service that specifically suits your need.
To operate, the dialer needs to be programmed with a list of phone numbers. If the sales company uses a CRM (customer relationship manager) this call list can be uploaded from the list of leads within the CRM database. As these numbers are called by the auto-dialer the CRM displays for the sales rep all available information on the lead, including contact info and previous contact history. These numbers are routed to and answered by the best available sales rep. This greatly reduces the amount of time individual sales representatives spend looking up a leads’ contact information, manually dialing the phone numbers, and sitting through ringtones, busy signals, and answering machines.
Some dialer providers require their customers to purchase and host the auto dialer software on their own computer system. Others may require special hardware to be bought and installed to use their auto-dialer system. These practices can drive up the cost of acquiring an auto dialer, significantly.
The concept of auto dialer service is very good because it revolves around the philosophy of making better use of your employees’ time so that they are able to perform more efficiently and effectively. Before the arrival of this auto dialer service in the market, all outbound calls were made by call center executives manually, using a landline or a cell phone. This concept might have worked initially but as business gradually grew and more and more customers came into the fold, the manual environment was no longer feasible or competitive. This resulted in the need for a better technology and the gap was filled with this auto dialer service system.
The software has a lot of features and benefits and some of them include autodialer system, sending of messages to cell phones or pagers, an artificial intelligence which ensures voice recognition, etc. The concept of voice recognition is indeed very unique because it enables the software to distinguish between live calls and recorded messages. Once there is a recorded message, the software automatically skips the number and goes to the next number when it is set on auto dialer mode.
It also has other benefits like the capability to generate customer-specific reports on a periodical basis, depending on various parameters, rescheduling of calls, redialing after a time gap, etc. On the whole, it plays a major role in ensuring better productivity and efficiency of the entire call center team and makes their job easier.
However, as discussed above, the efficiency or otherwise of the auto dialer service would depend entirely on your purchasing the right model which will specifically suit your needs and purposes.